Overview of our Customer Service

At Blakkuweb Ventures, we are committed to delivering not just innovative software solutions, but also outstanding customer support. Our goal is to ensure that your experience with us is smooth, reliable, and meets your expectations.

1. Our Commitment

We strive to:

Respond to all inquiries promptly and professionally.
Provide technical assistance and guidance regarding our services.
Handle complaints or concerns with transparency and urgency.
Continuously improve our services based on your feedback.

2. Support Channels

You can reach our customer support team through:

📧 Email: support@blakkuweb.com
📞 Phone: +233 [Your Number]
💬 Live Chat (if available): Available on our website during business hours.
📄 Contact Form: Submit your inquiries directly from our website.

3. Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday – Sunday: Closed (Support requests will be handled on the next business day)

4. Response Times

General Inquiries: Within 24 hours
Technical Support: Within 24–48 hours
Urgent Issues: Prioritized for same-day response during business hours

5. Feedback and Complaints

We value your feedback. If you are not satisfied with our service, please contact us directly so we can make it right. You can escalate unresolved issues to:

📧 Escalations: info@blakkuweb.com.ng

6. Service Quality Guarantee

We back our services with a dedication to quality and customer satisfaction. If you encounter any issues, we will work diligently to resolve them quickly and professionally.